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Complete protection of our user data from account related information to every online transaction is taken care at high priority level. We use PayuMoney as our payment gateway which uses powerful 128 bit secure socket layer (SSL) for encrypting data during transaction and is PCI DSS (Payment Card Industry Data Security Standard) compliant, this gives high security whenever you pay online and your every order is completely safe on SpiderJuice. You will also be notified through E-Mail/SMS on every transaction. We have listed supported banks and card types that you can use to pay online for your order. Also some general FAQs to help you to understand better.
Types of Cards Supported
Credit Cards : AMEX, MasterCard, and Visa.
Debit Cards : Master Card Debit Cards, Other Maestro Cards and Visa Debit Cards.
Supported Banks for Online Payment through Net Banking
(A) Axis Bank net banking, (B) Bank of India, Bank of Maharashtra, (C) Canara Bank, Catholic Syrian Bank, Central Bank of India, Citibank net banking, City Union Bank, Corporation Bank, (D) DCD Bank – Corporate net banking, Deutsche Bank, Development Credit Bank, Dhanlaxmi Bank, (F) Federal Bank, (H) HDFC Bank, (I) ICICI net banking, IDBI Bank, Indian Bank, Indian Overseas Bank, Induslnd Bank, ING Vysya Bank, (J) Jammu and Kashmir Bank, (K) Karnataka Bank, Karur Vysya – Corporate net banking, Karur Vysya – Retail net banking, Kotak Mahindra Bank, (P) Punjab National Bank – Retail net banking, (S) Saraswat Bank, South Indian Bank, State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State bank of India, State Bank of Mysore, State Bank of Patiala, State Bank of Travancore, (U) Union Bank – Corporate net banking, Union Bank – Retail net banking, United Bank of India, (V) Vijaya Bank, (Y) YES Banking.
Do we accept International cards? or any other currency?
No for now, we accept card issued in India and Rupee currency only.
Do we offer Cash On Delivery (COD)?
Yes. But this payment option is only available for Mumbai from pincode 400001 to 400104. To check COD status for your location please refer this image below.
How safe is to order and pay online on SpiderJuice?
In India, many people still feel insecure while paying online. For any online startup company, getting customers trust and making them believe that their money is totally safe is the most important achievement. Its hard for almost every people to deal with startup companies. Smart resolution model is required for smooth flow and to built a strong foundation. SpiderJuice provides a 2 level safety on your every order. At level one, SpiderJuice support team updates you on every step of your order. In case your order was not delivered on time, there was some item missing, or any other dispute occurred, our team works hard to resolve and come to a final conclusion in buyers favour. In some situations we also refund the total order amount including shipping charges. Mail us on firstname.lastname@example.org with your order id number or call us on 98212 49345 for any queries or issues. The dispute is resolved within 2 days. Every order is resolved by SpiderJuice Team at level one itself. At level two, our payment gateway partner, which is PayuMoney support team will handle disputes. You can mail them on email@example.com with your transaction id number. SpiderJuice team will be notified about this and quick actions will take place to resolve disputes in no time. All this work together to protect buyers money and credential details completely secured in terms of privacy, refunds and delivering orders in time.
Is my account on SpiderJuice completely safe?
To answer this quickly, its Yes. Privacy is every ones right. We have no authority to share your information or to change it. Only you can change your information. When you register with us or subscribe to our newsletter, we only then use your email id to send updates in your email box. You can even opt out for receiving such emails. To unsubscribe click on the link at the bottom of the email that you received from us. If you having trouble doing this or you want to delete your account completely then write us on firstname.lastname@example.org.
What is the refund time frame? How many days it take to get my refund?
When a dispute occurs and if the conclusion was to refund the total order amount, quick resolution action is taken by SpiderJuice support team. If your money is with PayuMoney payment gateway then different time frames are considered depending on the payment method you used to pay while placing the order. In case of debit card / credit card transactions, the refund should reflect in customer’s bank account within 2-3 working days. In case of Net Banking transactions, the refund should reflect in customer’s account within 4-7 working days. If the money is already deposited in SpiderJuice account before the resolution was done, then our team will directly contact you asking about your bank details to transfer the money directly into your account. This process will mostly be done through NEFT and will take 2 working days or in rare cases our team member will personally go to the bank to deposit amount into your account.
What action should I take when any error occurred while paying?
Suppose your computer shuts down, internet connection was disconnected, bank failed to authorize, your account was debited but SpiderJuice didn’t received your amount etc
- The payment didn’t get authorized by the bank. In this case the customer’s account will not be debited and PayuMoney won’t get any further updates from the banks. The payment status will be Initiated/Failed/Dropped.
- The payment got authorized by the bank but the communication of the same was not received by PayUMoney. In this case the customer’s account will get debited by the bank. The payment status will be Initiated/Failed/Dropped. PayuMoney receives a confirmation from the bank later and then they’ll initiate a refund for the payment to the customer’s account.
- Payment was incomplete/pending but the customer says they were charged. This case is rare and happens when the transaction response from the bank is interrupted due to connection failure before it reaches PayuMoney server. Please drop an email with payment details like amount, payment ID (transaction ID) date and approximate time of transaction etc to SpiderJuice.
- For any other help please be free to email us on email@example.com or call us on 98212 49345.
If you save your Card details for future transactions, how secure are the card details with PayuMoney?
Your Card details are secured extremely safely with dedicated encrypted server which is PCI DSS compliant. Once stored the card details can be edited/removed any time by the you.
How PayuMoney notify about the payment?
PayuMoney sends E-Mail and SMS notification to you with the required payment details when a payment is made.